Can airtags be tracked from an iMac desktop, with no iPhone? They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. This entity contains checklist items related to documents in Autotask. This entity's purpose is to describe a deliverable item that represents a pre-defined unit of work performed for a set price and billed at regular intervals; for example, a 'Disk Backup' performed for one computer. Also create Note/Attachment on # incident(s) (tickets only). For information about dialog boxes and how they differ from browser pages, refer to Minimizing Dialog Boxes. If the current priority is inactive, update() is allowed if the Priority value is not changed, or if Priority is changed to an active value. The entity exists for billing use purposes. On the Note dialog box or page, this check box is missing and the attachment inherits the setting of the note. This entity describes an Autotask SubscriptionPeriod. /*]]>*/Want to tell us more? API users cannot be assigned as a resource to content such as opportunities or tickets, but they can be selected as a filter on fields and in widgets that are date, time . Click Get current values to update field values. NOTE Although the Autotask interface now allows multiple resources on a ticket, the current versions of the Web Services API do not support this feature. This entity's purpose is to describe a billing Role that has been excluded from a Contract. If you open this dialog box or page from the Edit [Entity] page, the section containing this field will not appear, and this field will not be editable. Provide feedback for the Documentation team. What is a word for the arcane equivalent of a monastery? Web Services is, however, aware of and will check existing multiple resources on a ticket and will not allow any resource to be assigned as primary resource if that resource is already a secondary resource. /**/Want to tell us more? function SendLinkByMail(href) { This entity describes notes created by an Autotask user and associated with a Product entity. A cost is a billing item for products or materials. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. This entity represents aliases for ticket and article tags in Autotask. In Autotask, the account team associates resources with an account. The function of this entity is to describe the link between co-managed accounts and the resources with a co-managed security level who have access to them. The Entities list provides a link to additional information about the entity and its standard Autotask fields. In Picklist, an inactive TicketCategory displays in italic text. Have an idea for a new feature? When an inventory product is manually created, stocked items are also created. On the incidents, the Internal Notes are created as a reply to the Summary Notes. How do I connect these two faces together? This entity describes visual identifiers that you can use to categorize and search for Companies. Refer to Creating Knowledgebase articles from tickets. Is there any way for you to see what the response from Autotask is? It describes whether an Allocation Code of type Material Code on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. Available in the UI only when the installed module is enabled. Autotask Service Bundles group multiple Services for purchase. You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. The API can complete a ticket that has one or more incomplete 'Important' Checklist items.