Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Use the Contact us link at the bottom of the page to get in touch. If your Hubs purple light is flashing, this may mean that there is an issue connecting to the internet. Plug your Hub's power cable into the mains and turn on. Wait a couple of minutes for it to start. However, if from a flashing orange light you then get a solid orange light, then theres a problem here. If that does not help, reset your Hub using the Reset button at the back. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds. We're usually less busy between 12 and 6.30pm. Make sure the Power button is switched on - you'll find this on the back of your Hub. If you have a BT Hub, you may have noticed that there's a light on the front that can sometimes start flashing purple. For the most part, the BT Hub is an efficient piece of hardware. Its worth checking the BT Twitter account for news of any widespread outages too. If the orange light is flashing. Whether youre connecting devices through Wi-Fi or using a wired ethernet port, the BT Hub makes it possible. Like the original Smart Hub, flashing orange lights indicates that the device is connecting to broadband. Power light is blue, but you can't connect to the internet. The Big Tech Question is a joint venture between. Either BT power save mode is activated or theres a problem with your Hub. Finally, theres a red power light. If it's still red your Hub might be faulty. The lights will appear in this order: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Your Hub is connected to the EEmobile network via Hybrid Connect. If it stays green, turn off your Hub and on again. There's a problem. The instructions associated with the lights on your Home Hub will differ based on which model you have; however, these models are the most commonly used in the UK. In the end, its fairly simple to figure out what to do after seeing each of the flashing lights on your BT Home Hub as long as you know what they signify. If the light is solid orange, the Smart Hub is attempting to connect. Has your broadband been activated? Try switching your device off and on. If the light remains green permanently, you need to reset the hub by pressing its factory reset button. How to restart or reset your Hub What the Smart Hub 2 lights mean Contact us What the Smart Hub 2 lights mean When you first plug in your hub, it'll take about four minutes to synchronise. Full Fibre connection Check whether the flashing orange light is still present. Orange Light On TP-Link Router What it Means and How To Fix. Youll be able to connect to a 2.4GHZ band with this model, but you might want to consider upgrading if you still have it. We want each day with technology be clear, simple, and easy as possible! If the button is flashing blue, press the WPS button on your computer or device. This usually indicates that the broadband cable connecting your hub to the internet isnt inserted fully if its in, there may be a problem with the cable itself. Works for Automattic Inc., the company behind WordPress.com and Tumblr. Use the power button to do a manual reset. He's an avid reader, and he enjoys spending time outdoors. Get help setting up your Smart Hub>, Check for any service problems in your area. Wireless security is switched off for one or both wireless channels. Check all the cables are plugged in correctly. The best course of action here is to do a manual reset by pressing the power button. Whats The Difference Between DVI-I and DVI-D? Uber Greenlight- 1518 McGee St, Kansas City, MO 64108 Montana-N/A Nebraska The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Once you have done that, restart your BT Hub and wait a few minutes for it to boot up again. It acts as both the modem and a router. If its not a new connection, contact BT support. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. He's the proud owner and author of makeawebsitehub.com a site that provides webmasters with valuable resources on how to build traffic and make money online from their blogs. Ask questions and share tips with other people 24 hours a day. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Broadband light is blue, but I can't connect to the internet. Open a new web browser window and follow the on-screen help wizard to get connected. If your Hub is stuck on a green light permanently, then a hard reset is in order. The flashing purple light suggests youve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If you wait a few minutes, then eventually this will progress into a solid blue light. Open a web browser and follow the on-screen help wizard to get connected. Check all of your cables are plugged in correctly. Dont forget to check your microfilter if you have one. When your broadband is available, your Hub will switch back automatically, and the blue light will show. The BT Home Hub lets you connect devices without a key. Open a new web browser window and follow the on-screen help wizard to get connected. Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port Forwarding rule on Smart Hub 2; Set up and assign multiple Static IP addresses on the Smart Hub 2; Controlling the light on your Hub; Changing the IP address of your hub; WAN port on Smart Hub 2 and using it for Ethernet . Open a new web browser. Dial 17070 and select option 2, there should be no noise between the announcements. The first is self-explanatorythe device isnt switched on correctly. Power cycling works because it clears the cache and resets your device. And if you're using a filter, check that's plugged incorrectly too. The connector needs to be firmly pushed into that socket, until you hear a click. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. An orange wireless light typically means youve inadvertently switched off wireless security. The BT Whole Home Wi-Fi is a popular choice due to its budget price. So, if your hub is working fine but isnt connected to the internet, using the BT help wizard is the best way to get your internet back online. 29-05-2019 12:17 PM. If this isn't the case the first thing to try is restarting your hub. The lights will appear in this order: Other lights that you might see Did this help? Get more information on BT Power Save mode. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Red White Yellow Cable: Composite Cables Explained, Sync LED Lights To TV And Elevate Your Viewing Experience, 40 Inch TV Dimensions: Length And Height In Cm And Inches. The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. Keep this in mind before you do anything. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you see an orange light on the silver bar, it means that theres an issue somewhere. You can switch it back on again via the Hub Manager. Whilst its quite similar to other hubs, it can be a little confusing if youve switched over from another router brand like Virgin. Once the BT Hub has rebooted wait a few minutes for a solid blue light to appear. Here are the instructions for resetting other versions of the BT Hub. The first one is pretty obvious its not switched on properly. We can divide this into two different parts. On the weekends, you can find me playing around with my computers or fixing something around the house. Broadband light is flashing orange then pink/purple. HBO Max: Picture Resolution and Sound Guide, How to Test TV Signal Strength for the Best Reception. Your broadband username or password is wrong, and your Hub can't connect. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Your Hub can't connect to your broadband line. So, hopefully this guide comes in handy. And it can be even more of a challenge to know what all of these different colours mean. Make sure the broadband cable is connected properly. To fix this problem, head into your Hub manager, navigate the wireless tab, and turn security on. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Check out the table below for more details. You can check this to see if that is why your hubs lights are currently off. Is there any noise on your phone calls? If you want to make any changes to the hub settings, you'll need the admin password. Well come on to ways of fixing that problem in a minute. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Depending on which model of the BT Home hub you have at home, the colours in your hubs may vary slightly. Though no matter what colour youve got on your hub, theres usually a solution to fix the issue. Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? Press the Restart button. The light should stay green for some time before turning blue, which signals that the Hub is working properly. Feel free to leave a comment if you want to get in touch. The Hub is working but isnt connected to the internet. If problems persist, contact BT directly for assistance. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Home; About; Design; Brands; Retail Programs; Responsibility; Recall; about; design; brands; retail; responsibility; Support /; DMCA Policy/ You can turn the hub on and off, press the reset button, or do a hard reset with the recessed button on the back. Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem Because these two models share the same design, the orange lights have identical meanings. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Find out how to fix your flashing purple light problem here. When you have a solid orange light, it means that the hub is operational but isnt connected to the internet for some reason. Samsungs Crystal UHD VS QLED: Which One is Better? Copyright 2022. This generally means that the broadband cable to your hub hasnt been inserted properly if it is inserted, this could indicate a problem with the cable itself. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Generally, green and blue are considered to be good, whilst red, orange and purple arent so good. All iterations of the BT Hub are screenless devices. If youre not set to power-save mode, theres a problem with your internet. Here is what you need to to to power-cycle your BT Hub. There are various methods to contact BT support here but if you just want to speak with someone, either dial 150 from a BT phone or 0800 800 150 from any UK phone. 4G Assure has done its job. Fibre connection So, lets look through the colours that will show up on your BT Hub. I have reset hub etc - still no internet. This article contains incorrect information. Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? When you first plug in your hub, it'll take about four minutes to synchronise. If youve recently upgraded to a BT Smart Hub from an older device, its also worth noting that you no longer need to use the separate modem that was provided with some of those older boxes. If that doesnt work, reset the hub to factory settings using a paper clip and the recessed button on the rear. The newest models have different lighting than older ones; however, the interpretation of the colours usually stays consistent between models. If this doesn't fix your issue, please contact us. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. Your Hub is starting up and it should take at least 3 minutes. A green light will generally just come on when youre starting up your hub, and its nothing to worry about. Just plug your Smart Hub into your master phone socket. Your Hub is connected to the EE mobile network via Hybrid Connect, Your broadband connection is not set up yet, or there is a problem with your broadband. The purple light shows you are using 4G instead of broadband. If there's still no light, call us on 0800 111 4567. Give it a minute or two to connect. He was once Deputy Editor of Mail Online and remains in therapy to this day. Open a web browser and follow the instructions to get your device connected. Whats The Difference Between DVI-I and DVI-D? Need to know more about your BT hub lights in general? Samsungs Crystal UHD VS QLED: Which One is Better? The BT Smart Hub is equipped with more antennae than the average router, allowing for a stronger connection. But for the most part, the colours have remained the same throughout. Your Hub will return to normal mode after a few minutes. Again, well explore potential fixes for this below, but at least youve still got some service, even if it wont be as fast! It has five antennae and uses four Giga ethernet connections. If you need to disable this, follow these steps in reverse. Spectrum Router Red Light: What Does it Mean and How to Fix It. So in this short guide, well look at the different light colours mean on your BT Hub, whether theyre solid or flashing too. Open your web browser and visit http://btbusinesshub.home/. Try connecting a device to your Hub. Turn it off and then on and try again. A green light on your BT Hub indicates that things are going well. The Big Tech Question delivers straight answers to the biggest questions in tech. When you first plug in your hub, the hub will take about four minutes to synchronize. Wait for at least three minutes for it to turn blue. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. If there's still no light. Also read: Switching Broadband Providers: Will Your BT Box Still Work? weird laws in guatemala; les vraies raisons de la guerre en irak; lake norman waterfront condos for sale by owner Check if the broadband cable (grey ends) is plugged incorrectly. The best way to fix this? If you have a flashing orange light, then this is all good. With so many technical specifications and acronyms, our goal is simple-to help you understand all there is about tech without making it difficult or daunting. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key.