", "Flight attendants did the best they could; just a bad situation. Landing was incredibly harsh. Crew was not nice. The captain had good communication with the passengers to keep us informed. Not for this crew impatient and just rude to other passengers. ", "The cabin attendants were mostly cheerful", "This will be my last flight on American. Over 90 minutes spent trying to get a simple answer. This is totally unacceptable and explains why the reviews and ratings for these companies are so low. [9][10][11][12] The airport led the nation in air service decline after deregulation and was facing severe financial difficulty. Flores, Chris (August 14, 2005). An upgraded traffic control tower was built and Runway 624 was extended to 5,000 feet (1,500m) in 1952; a new passenger terminal opened in 1955. ", "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service.", "See Below.. Inflight WiFi Entertainment Options", "Flight was delayed hour due to missing crew. Would like to be able to watch something", "The boarding wasnt smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers. ", "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Unsubscribe easily. ", "The crew was okay. Same thing with coming back, a long layover in Texas. 10"D x 16"W x 24"H. Max weight: 34 lbs. Antiquated bins and electronics. Trenton and punta gorda airports are small, you have to walk to the plane. I arrived 40 minutes before take off an they refused to let me on then did absolutely to help me when I spoke to customer service. In 1946, Virginia's General Assembly passed legislation creating the Peninsula Airport Commission (PAC) to determine a location for and establish a new airport for the cities of Newport News and Hampton. I have been fighting with them for several months to get our money back. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. DO NOT USE FUNJET OR TRIPMATE AND NEVER FLY ON VIVA AEROBUS!!! [18] In the fall of 1989, Emerald Air was operating Douglas DC-9-10 jets nonstop from Orlando twice a week. Flight was fast and we were home before we knew it. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! Re: FunJet vacations (Cancun) 1 year ago Save **** WARNING. However, on January 6, 2015, Frontier Airlines withdrew all services from Newport News. They owe us money because we couldnt get on our flight so we had to go out later on a different airline. Sign up to receive our free weekly newsletter. Shuttle and limousine companies also service the airport through pre-arranged appointments. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. By registering with Funjet Vacations, you will receive weekly e-mails that will keep you updated on new specials and hot deals. I would give them zero stars if possible. Short flight, but they offered us refills on drinks, which I've never experienced before. This change would not take place until ten years later. ". When I tried to call them, they refused to talk to me and said they would only speak with my travel agent (who was also awful). Did not have to check my carry-on bag either! It's not realistic to expect customers to stay loyal to an airline that prices them out. Latam also tried to blame AA when they lost my bags on the way there. E-boarding pass was nice. I won't ever book with FUNJET again and I will warn friends and family! My problem is I am flying with an 8 year old and 2 year old, I do not want to be split up. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. I had to file a claim with the BBB just to get them to finally talk to me directly about the situation and give me my flight credit back. LIke I said, my kids have been seated without me, but they travel good, so not a big deal for us. Newport News/Williamsburg International Airport (IATA: PHF, ICAO: KPHF, FAA LID: PHF) is in Newport News, Virginia, United States, and serves the Hampton Roads area along with Norfolk International Airport in Norfolk. The next most popular destinations are Richmond (37%) and Charlottesville (9%). Beloved for its crystal-clear blue waters, gorgeous stretches of white sand beaches and abundance of diverse wildlife, the Caribbean is an unmissable destination for travelers of all ages. ", "Too many passengers, crazy lines and the food not great. because of this the flight felt longer. My suggestions to improve customer satisfaction based on my experience would include the following 1. ", "The crew was very courteous and friendly", "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay", "The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. Prices are higher at check-in and at the airport. Then my bag did not show up. St. Maarten. [13], The turnaround began with the hiring of Charles J. Blankenship as executive director in 1984. Everything else was good. Initially, they said yes but every other contact since has been no. Was hoping JetBlue", "Crew was very friendly and helpful. It seems that checking on that stuff was not part of their routine. While reasonable effort has been made to ensure the accuracy of the information on this website, Funjet Vacations does not assume responsibility for any errors or omissions. When the United States Congress deregulated the airlines in 1978, many airlines serving Patrick Henry Airport consolidated their southeast Virginia services at other airports, and Patrick Henry International Airport lost most of its jet service. I finally received a check for $143 from TripMate for reimbursement for incidentals for the "delayed" bag. If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. On February 4, 2012, PAC announced that Frontier would resume year-round lights operating daily effective May 22 through Labor Day that year. ", "Boarded quickly and the service was good. The airline will begin with flights to Orlando and Fort Lauderdale in October 2022. After Labor Day, Frontier planned to operate six days per week. Customer service should have trumped their rules in this instance. The plane was late and they didn't provide an ETAon both flights. ", "Delayed several times. This airline also charges for carry-ons. ", "Everything is extra, even water or soda. I'm honestly shocked that you use them considering your a creditable company. One in particular expressed a great sense of humor throughout the flight and had a great rapport w/ passengers. Everyone is like sardines packed away. Glad there are cut-rate airlines out there as an option, but I won't be flying them any more than necessary. Frontier Airlines recently introduced the option to purchase Airport Agent Assistance for scheduled air and Exclusive Nonstop Vacation Flight passengers who prefer assistance at the airport for things like checking in, printing boarding passes, or having their checked bags manually tagged where self-tagging is available. The airport is home to three Fixed-Base operators: Rick Aviation, Atlantic Aviation and Orion Air Group, which are now Tempus Jets. ", "Our flight was originally scheduled for departure at 7:45 PM. ", "Lots of leg room! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldnt they told me that i have to pay $300 dollars. ", "They need to raise the temp on these planes. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Answer 1 of 2: Hello, How is Frontier airlines? For a tropical family escape, the West Indies is always a fan favorite. No free snack. If so I would do that. Download our FREE app for Mobile Check-In now! Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. Also, it is very consistent every time I fly them. Functional seat. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. ", "First Allegiant flight, so I did not realize the 40 lb bag limit. My only on time flight this year has been with Delta. The crew was better some times than others but I usually travel at night and try to get some sleep. No real disappointments! Enjoy unlimited savings all year with the Discount Den! The White House is about 26 miles from the airport in a rental car (33m). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-58300338', '');}, 'log_autolink_impression');flight reservation numbers for us so I cannot prepay for seats. Almost missed me next flight. Normally the attendants are irritated, every single one of these remained genuinely polite. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. [21] Delta Connection began service from Newport News to Atlanta in February 2002. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. Also sharing the original terminal building is a local squadron of the Civil Air Patrol, which maintains several CAP airplanes at the airport. ", "Plane was virtually empty and it was a pleasure to have a whole row to myself! As of 2011[update], the airport was the third fastest-growing airport in the United States and the 118th largest airport. According to the Official Airline Guide, four airlines were serving the airport in early 1976 with nonstop or direct, no change of plane flights including Allegheny with McDonnell Douglas DC-9-30 jets from Boston, Hartford, Philadelphia and Providence; National with Boeing 727-100 and Boeing 727-200 jets from New York JFK Airport, Washington DC National Airport and nearby Norfolk; Piedmont with NAMC YS-11 turboprops from Atlanta, Columbus, OH, Florence, SC, New Bern, NC, Norfolk, Parkersburg, WV, Richmond, VA, Roanoke, VA and Washington DC National Airport; and United with Boeing 727-100 and Boeing 737-200 jets from Atlanta, Chicago O'Hare Airport, Moline, IL and Washington DC National Airport. I really thought the staff/crew were great. The PAC renamed the facility Newport News/Williamsburg International Airport in September 1990. The year 2010 was its best ever, with about 1.063 million passengers. Delta, American Airlines and WestJet have waived their change and cancellation fees on flights to Virginia. 3. They then told me that I could not use my travel credit for a flight only and that I need to book a car or hotel which I didn't need. Boarding was 2 hours late, and yet flight was still showing as on time. It the same as beating a dead horse and expecting it to get up and run. I had to suggest moving me to another seat, which they did - but they should have suggested it, not me. ", "They wouldn't let me on the plane. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Do not waste your money on this awful company. TVs dont work. Report inappropriate content Calmjohn Leavenworth, Kansas Destination Expert for Riviera Nayarit, Nuevo Vallarta Level Contributor 4,793 posts 260 reviews 611 helpful votes 4. Improve seating in the waiting areas near all Delta gates. They kept my money and received reimbursement from the companies. ", "Lots of turbulence on the way up and the way down -- would have appreciated the pilot giving some notice about this helps to calm the nerves a little. ", "Ticket prices are always the best. This means going the extra mile in all that we do to ensure your well-being. During the flight the head attendant was watching a movie on her personal device. NEVER FLY WITH THEM. The last charter we flew we did not get seat assignments until we got to the airport. Sorry! ", "The seats are not very comfortable but luckily most of the flights are not too long. ", "Was surprised to see 0 social distancing in the plane. ", "staff was very nice. My 6'5" son and I (5/10") were extremely cramped on the Delta flight, having to sit side ways in the seat for almost 3 hours. more, You seem to have JavaScript disabled. Once past boarding, everything was great ! ", "The crew was organized and professional. Ran out of snacks and beverage service. Offer a healthy snack selection. Yesterday, I introduced my readers to Frontier Airlines and gave a brief overview of the airline. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. Personal Bags: One laptop or purse included. ", "Easy and painless. ", "Got a TSA Pre Check stamp on my ticket to start, flight was on time and the crew was professional and very accommodating. Turns out that having travel insurance really does you no good. Concourse A opened in May 2010 as the airport's second concourse. ", "The plane crew were great but the check-in crew were not professional. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. switched to a later flight hoping that flight would not be delayed. ", "A little cramped but not terrible. Intercom messages sounded like an annoyed demand because we were bad passengers not an announcement simply alerting us of the seatbelt sign being turned on again", "Made it to my destination 2 hours later. Once we border, with the help of the guys at the gate, we were all seated and in the air so quickly! Its location on this page may change next time you visit. You can also retrieve your reservations and access any saved vacations. Purchase your carry-on before hand - you'll save and skip the check-in line! Vacation planning assistance is available from 9AM to 12AM EST. Carry-on bag prices are more expensive at the airport. It was a horrible experience. Thanks kayak. If you have a group of 10 or more guests, please contact 844-986-1097 Monday-Friday between 9AM and 7PM EST. The package included a direct chartered flight on Viva Aerobus. Therefore, I sat in the "priority" boarding area. [2] The loss of dominant air carrier AirTran in 2012 and competition from low-cost airlines at Richmond International Airport have led to more than a 60% reduction in the annual number of passengers at PHF since 2011. ", "Seats arent that comfortable and dont recline even a bit, tray table is small. Not to exceed 62 linear inches (L+W+D) or weigh more than 40 lbs. Abdi.!! Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. See Prices. I won a $50 Delta gift certificate! ", "Plane was old and uncomfortable. Search Virginia flights on KAYAK. Someone even tried to get a drink after waiting so long and they were shunned away", "My son and I were a little cramped by the seating. DO NOT USE THEM! ", "Nothing! The next day, the bags showed up for the 3 people I was traveling with. Deposits on AeroMexico, American Airlines, Alaska Airlines, Copa Airlines, Delta Air Lines, Sun Country Airlines, United Airlines and Bahamas Air are now as low as $250 per person on bulk fares to Mexico, Caribbean, or Central America with Apple Vacations, Funjet . Staff was nice and accommodating. When I finally got to my seat someone was in it.. And I had no place to put my carry on.. I was happy to hear of charging stations, alas, i wasnt sitting in one of those seats with that option. I do believe they are the new Spirit Airlines in disguise. Booked an all-inclusive vacation with Funjet to Cabo Mexico out of STL with travel insurance thru TripMate. ", "No food is served and the food for purchase is awful", "I had to reschedule my flight - I felt they took advantage of me when they calculated the fare -", "Rudeness for the crew and the agent at the desktop. However, on January 6, 2015, Frontier Airlines withdrew all services from Newport News.[25]. It has now been almost 4 months and I have been dealing with FunJet, TripMate and Viva Aerobus (who has an F rating with the BBB). At the time, the Commission members represented the cities of Newport News, Hampton, and Williamsburg, as well as James City County and York County. Mobile: Using our free mobile app, you can get your mobile boarding pass and use it right at the gate on your phone! ", "There was a dog barking the entire time that disturbed everyone. ", "The lady at arrivals remembered me and my infant daughter. An agreement was reached with the US War Asset Administration in 1947 to transfer 924 acres (3.7km2) of the former Camp Patrick Henry, a World War II US Army base, to the PAC as the site for the new airport. ", "No Wi-Fi for whole flight. Best time to beat the crowds with an average, Compare multiple travel sites with one search, Save money when you bundle your flight + hotel, Enter your preferred departure airport and travel dates, Scores according to KAYAK customer reviews, "JetBlue is awful. I canceled my trip to Jamaica, and they tried to keep my money. Best part - the "credit" expires in 1 year! When we finally landed. They tried to blame AA for it. Lots of room in the row. ", "Better meal options but I believe it was limited because the flight was so short. We cannot remove clothing when hot but can add clothing or blankets when cold. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." ", "My flight back home was cancelled without any notice and so we had to spend an extra night. $40 for a carry on! ", "Even though its economy- it feels like the seats have gotten even smaller! This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Not to exceed 62 linear inches (L+W+D) or weigh more than 40 lbs. ", "2.00 for water! It was like they were on so motion. ", "Professional, friendly, always on-time or earl, nothing lost ever.. Until the 1990s, part of the original terminal building was named the Flight Services Building and was home to the local office of the National Weather Service (NWS). Hi Mary! In 1999, AirTran was serving the airport with four daily nonstop flights from Atlanta operated with McDonnell Douglas DC-9-30 jets. Everyone was very pleasant. Initial service included four direct flights a week to Denver with 128-seat Airbus A318s, replaced within weeks with larger Airbus A319 jets. There are a few things you should know. ", "The professionalism of the crew while still having a good time and making it a great experience. I love the small airports, no lines , easy parking! Frontier Airlines began nonstop service from Newport News in 2010 as the airport was finishing a $23 million renovation. 2 hours before the flightArrive at the airport, 60 minutes before the flightBe checked in with boarding pass, 30 minutes before the flight Be at your gate. ", "I booked 4 months in advance and couldn't reserve a seat. Searches for flights to Roanoke (9%), to Newport News (4%) and to Lynchburg (2%) are also popular. I recently reserved 3 rooms for our family vacation through a travel agent. Smooth flight. ", "Very poor communication with multiple delays. Then they took forever once they started. See about", "They didn't tell me they shut down their computers 45mins before the flight. Greeted us, helps us and made the initial part of the trip so easy! In February 2023, Avelo Airlines announced it would be ending its service at the airport starting April 16, 2023. The passenger count was down slightly in 2011, with about 1.059 million passengers.[22]. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I was never able to get the WiFi to work. In 2020, additional administrative staff members were laid off from positions due to declining revenue and impacts from the COVID-19 pandemic. Flew with Delta on the way up. No vouchers offered + no free anything offered = Bad customer service model. We landed very early. Frontier Airlines provides the charter palne for Funjet and Apple Vacations (both on the same plane ). ", "The flight attendants were sitting in the back forever and would not serve the cabin. The flight the next day went without a hitch, so it sort of made up for it. He was in the hospital/rehab for 45 days and doctor said he will not be able to travel in Sept. Funjet refused to refund me. Have to pay $45 for a carry-on bag. 15 minutes before departure you may lose your spots on the plane. Torture! By the time we got through security and to the gate the flight was now delayed over 4 hours. I didnt want to bother anyone to ask how to shut it off so I just put up with it. ", "Delays. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have had my 5 and 7 year olds split from us for a 24 hour (ta && ta.queueForLoad ? In 1951 the passenger terminal was damaged by a fire. They harmed me $200 and gave me vouchers. ", "really love the seats the crew was awesome! Staff isnt friendly", "Crew was stellar and everyone else too! ", "The airline had the flight delayed due to waiting for flight attendants. The airport currently covers 1,800 acres (7.3km2), most of it in the city of Newport News and nearly half of the airfield with runways 20 and 25 in York County. Should be mandatory. ", "It's comfortable and the staff is friendly", "They have cheezits and leg room and it's a quick direct flight", "Male flight attendant seemed annoyed to be there. ", "Honestly, everything was great. Flight crew was friendly and helpful. Original: We were set to go to Destin Sept 12-16 but my husband had a heart attack with major complications. When I tried to eat my salad my head bumped into the seat in front of me. I was screamed and cursed at hung up on and also cancelled off my flight the morning of and then had to pay an additional $100 to get back onto the flight! If you have a group of 10 or more guests, please contact 844-986-1097 Monday-Friday between 9AM and 7PM EST. the connections can be offered in a much better and time efficient way but they were not. New Low Deposit Policy. Spent the night in JFK. ", "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. Richmond Raceway is a short distance from the Richmond airport. Good thing you can bring your own. One more benefit of booking with a travel advisor: New low deposits on bulk fares with eight major airlines. Avelo Airlines lands in Newport News-Williamsburg with nonstop routes to Orlando and Fort Lauderdale until April 16. learn More > Search Flights > Airport Parking | Park Like a Pro. I bought my ticket from this agent I so called (friend). Just be prepared and knowledgeable about this airline and other budget airlines and you will be satisfied. An average nonstop flight from the United States to Virginia takes 2h 58m, covering a distance of 910 miles. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. ", "Arrived 1 hour and 10 min before take off and American Airlines didnt let us check in. The most popular route is New York LaGuardia to Richmond Byrd Intl and the cheapest round-trip airline ticket found on this route in the last 72 hours was $185. ", "Had not traveled on Sun Country before this trip. Passenger count declined in 2012 after the departure of AirTran, with layoffs at the airport announced in May 2012 including police officers, all police dispatchers and other staff. Buy up to 45 min before domestic (60 min international) flights! On March 9, 2012, PHF's longtime largest airline AirTran Airways ceased operations at the airport due to their merger with Southwest Airlines (which was already serving nearby Norfolk International Airport). We were not given option to get off the plane nor given any compensation or good will gesture like a 25 Voucher etc.