We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. We bought it received it by UPS in a week and hung it up. They have moved my delivery date multiple times and can not commit to anything. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. I never received any paperwork from them confirming my purchase. We would definitely buy here ! No problem with ordering, delivery etc. You send in pictures and they say nothing we can do. I recently purchased a dining room set from this store location. Love the pieces and well have them for a long time! Unfortunately, their quality control leaves a lot to be desired. Looking forward to replacing our coaches next. Read complete details for Arhaus Archarge Credit Card Accounts. How can I check on the status of my order? Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. We have enjoyed a wonderful experience working with the team at Arhaus. This plan will also cover seam separation. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. No one in the store claimed to know anything about the issue that had been going on for 3 months. All of the pieces have held up well, despite heavy use. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. My favorite furniture store! Gorgeous product! They are a publicly traded company of over 2 billion dollars. They wont even send anyone to look at it. What if I have an issue during or after my delivery? Usually almost impossible to find a sales person. He went above and beyond to make sure my husband and I were satisfied. Worst customer service ever, the sales associate lie to you about the delivery schedule. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. I love this store! A new customer service representative created another email to send to UPS. I truly believe the true measure of a business is how they handle a situation when something goes wrong. nancy. The bedroom set has arrived and we couldn't be happier! Sandi Lahage the Design Consultant there is amazing. Now I just call her at Arhaus and tell her what I want. The couch bent in the middle and was closer to the floor than the ends. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. This is not something that I would have expected from a $3000 dining table. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). For the entire four-story shore house. My boyfriend and I adore this store! We bought large amounts of furniture from Arhous. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! The pillows are easy to wipe down too. "We Are Very Disappointed with Arhaus quality and customer service. The follow up service is just as slow. She took us to the second floor and when I got off the elevator I saw it immediately. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. We discovered the Tahoe, which is even better. He assured me that the chair he was recommending would work out. They should offer free delivery over a certain amount spent. They assist you in every part of the process. He's the complete opposite. First, the stain (whatever it was) would have gone into the cushion as well. Start with a fabric or finish swatch to ensure the perfect choice. Poor customer service. They arrive twice in the wrong color. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. I bought chairs over 9 months ago. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. They did not put aside my chairs and I was told too bad because they no longer have them. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Q Where is Arhaus located? I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. When I finally came close to making a choice I showed him a picture of my family room. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. I look forward to working with you in the redesign of our living room! Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. Not to mention terrible quality. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. You can prob get a $800 sofa on Wayfair thats better quality. If it's your first time visiting this sign in page, you'll need to create a new account to continue. Forget about it! They were both delivered a week later. How do I request a catalog or sign up for email or remove my name from your mailing list? Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. I love this store! I ordered Thanksgiving dishes first week in September. What if my items do not fit upon delivery? My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Beautiful store with an impressive selection of unique but current furnishings and accessories. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Ask for Tricia and she can be of great help! The package arrived in two boxes. Top flight experience over here. The store manager Shamika Haynes is awesome. Similarly, the line between "pushy" and "helpful" can vary from person to person. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Transferred to representative who can't help or is wrong. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Slumber Search is supported by readers. She is smart quick efficient and has a good eye! We spent close to $75k at this store and purchased their warranty on the furniture. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. You can also visit one of our stores. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. If you received a UPS Ship Notification email, you may track your shipment at ups.com. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Customer service never calls back when you try to resolve the account. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). So we have one and they are still in the process of getting me the replacement for the broken chair. It's an amazing piece and like no other. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. | Read 21-40 Reviews out of 40 The furniture is decent at best but totally not worth it with such poor service. Date of experience: 08 October 2022 11 reviews of Arhaus "LOVE THIS STORE. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. I also got covers for when it snows here in Colorado. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. I'd give this place zero stars if I could. With a keen eye for details, love for . Should you notice an inconsistency, please contact Arhaus. They are liars, don't live up to their commitments, and are rude. All the dishes I paid full price for and I didn't get to use have since gone on sale. Overall I am I giving this a 4 star because of Tricia. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. They expected me to put the old cushion in the new cover. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. The customer service of the entire company is appalling. All appeared sturdy and well constructed compared to other places I had visited. Walking around aimlessly Tricia came to the rescue. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. They sure asked me to pay for the furniture right away. I'm thrilled Arhaus has come to San Diego!! Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. I hope Arhaus realizes what an asset they have in her. I went to Arhaus looking at specific dining chairs I was interested in. No return emails. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. We do not offer pick-ups at our distribution center. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Do I have to make a monthly payment on financing plans? About. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. BEAUTIFUL FURNITURE STORE ! Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. The salesperson said she had reserved them for me. It was not listed "AS IS" so I expect all parts to come with it. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. I had been looking for a while and when I found this set I fell in love. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. 70. I called Arhaus a week and a half later. Ugh. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. Thank you again! Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Key Responsibilities. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Luckily for us, Alyssa, the store manager, took over our account. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. I am so thrilled with the guidance I received from Them. Run don't walk away from Arhaus! Deceptive!! Never got it. All the furniture is beautiful. The least they can do is have great customer support for the prices they charge. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. This chandelier was stunning but I knew it would be a fortune, but I was wrong. My chairs also came in less than 1 week in perfect condition! We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Visit your local store today to schedule your complimentary design consultation! He is honest and doesn't pressure you to purchase from Arhaus. It is your responsibility to inspect your product upon delivery. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. So it was that time of life again, furniture shopping time. I have spoken to numerous managers, concierge managers and etc and so far nothing. The last popular pick for Arhaus shoppers is their collection of lighting pieces. Arhaus is a lovely store in Plano/ Frisco Texas area. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. I purchased a lamp through Arhaus. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Don't waste your time. I tried several times to order them, each time being told that I would definitely get my chairs. How am I supposed to do that myself? I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Awesome ordering process! Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! They are awful at customer service and do not stand behind their product. We ordered six leather dining room chairs. Each one was a recording to hang up and go online for more help. Thank you, Arhaus, and the great sales, delivery and customer services teams. Im gonna file a complaint with the attorney generals office. Made to your specifications and submitted for production at the time of your order. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! that's how i felt and I never recommend to buy furniture from them. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Michael has also been very helpful as well. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. The Palmer bedroom set we purchased looks great and very impressed with the quality. Better yet, these already-marked-down slipcovers were an additional 50% off. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. Zero customer service. We recycle copper into tabletops and transform tree roots into chairs. The cushions didnt last 18 months. Half showed up within a week. Well, my husband and I have been looking for chairs for a year now. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. On the day of the delivery Tricia was there!! We love Arhaus UTC. I wanted the space to have a totally different vibe than my home. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. I requested new back cushion, fabric only, and was told No. Will you share my email, home, or business address with other companies? Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. She has a flare and creative abilities which we appreciated. Arhaus Furniture collections are for the entire home. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. I will continue to work with her on future projects. She kept in contact to see how we liked our products. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I chose new ones. The national Arhaus customer service is the worst customer service Ive ever experienced. Will I receive all of the items on my order at the same time? With a 7-page contract. they should focus and lean more about the customer service. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Customer complaints are pieces of negative feedback about a company's product, service, or support experience. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. Here I am 3 months later and issue still not resolved. They took longer than expected. It's simply frustrating dealing with people that work at arhaus. Verification can help ensure real people write reviews about real companies. Daniel approach us and I shared my concerns. I have no issues with the quality of the furniture. They are sending someone to repair some of the pieces and are actually replacing some of them. It needs to be done with a hand held attachment! To be added to our postal or email mailing list, sign up here. The furniture is beautiful, current and they have unique things . We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. It's perfect for our Great room. Clearance Items (marked Last Chance! It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Definitely coming back to finish off my home! These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. This is total crap. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Does someone need to be home to accept my delivery? Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Second, there are buttons that go into the cushion. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Purchased a console for my living room! I will rather go to Bob's furniture. The furniture itself has held up well with 5 kiddos, however the cushions have not. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Do you have a program for Interior Designers? If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. He was right! . Dont buy from Arhaus. They said "we rarely get delays." She help really helped me through the process. More info. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. He was very rude and said "you're done looking around get out." Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. So the took them back and reordered the two chairs. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. We require contact information to ensure our reviewers are real. Unfortunate that they can't work to make customers happy. They're awesome! The delivery process was painful and required baby sitting. If you don't expect any customer service go to this store. David approached us and I have to say we are so happy he did. $2650 and after 7 months, we still cant use the sleeper. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Love the furniture but pretty bad customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They were delivered yesterday, and three out of the six had scratch marks on the legs. The deliveries went smoothly and my purchases arrived quickly. . Note: Pricing on floor samples and at Arhaus Loft locations may vary. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Please have your order number available so that we may assist you more quickly. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. I would suggest that no one buy any product from this company. Michael is now my "furniture guy" and Kat is my "furniture gal." So i called Daniel and told him about this and he said he will call me back. Request your free catalog. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. They just ignore the questions. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. It was also replaced and the 3rd one also had an off color board. We tried every possible method to inflate without, and it just. What a beautiful store! Can I purchase or redeem an Arhaus Gift Card online? I am by nature indecisive and Cheryl made my decisions effortless. Staff all Wearing masks, and everything is very clean. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. We got the warranty and it still takes months to get our new furniture repaired. Arhaus is a handcrafted furniture brand that was founded in 1986. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. You know those sales people that just bug? Minimum purchase of $399 for six-month financing; minimum monthly payments are required. Where can I find more information about my Arhaus Credit Card account? It looks amazing and well constructed. We had one rip in a couch and placed our request for repair in January. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. They said they would be back in touch. I spend about $5k to purchase the patio furniture last December. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. This was my first and last Arhaus experience. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. From start of purchase to delivery, I am 100% thrilled with my purchase. The people we dealt with at Arhaus were very nice but the product lacks. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. I've gone back to purchasing everything from Crate and Barrel and Wayfair. So we decided to check out Arhaus at UTC in La Jolla. Find out how we combat fake reviews. (It took me multiple visits to make final decisions on my purchases). They keep apologizing which at this point is worthless to me and say they will give a follow up call or email.
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