Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 3. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Elton John Concert Tickets; Andr Rieu . Complain to the ticketing website. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Piggyback tickets may not be sold in the same listing. I sent our ticket numbers but Opera Australia said they were not theirs. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . Trying to call the customer service is ridiculous with 3 hour wait times. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Rufus Du Sol Tickets. I have been fighting with viagogo since October of 2021 with an canceled event. . As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. I have sent multiple proof to them that the event is indeed canceled. They did not admit to law breaching and refused to provide a refund. It's unlikely you'll get the delivery costs or booking fees back, though. 1.3 Modification. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Answer (1 of 3): Viagogo runs prudent customer care operations. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. ! It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Which? The revised version of this Agreement is automatically effective after it is initially posted on the Site. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. They gave me complete nose bleed seats. They take your money with no intention of even giving you anything for your purchase. All forms of redress are non-transferable and non-refundable. In the event of a postponement, refunds are not granted. You can add me too. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. "If it's been canceled, chances are you're . I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Paid 250 Euro VS the real cost of 100 euro. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. 3. Carnaval Barranquilla Tickets. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. says firm changed policy to deny refunds if tickets can be used in 2021. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 4.Select the button beside the transaction you want to dispute, then click Continue. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Taking this information, will will help rectify you complaint! They keep finding excuses as to why it has not been processed. According to the consumer group Which?, Viagogo's terms and conditions say . S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 6.4 Release. Why do my tickets have someone elses name on them? This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Viagogo reviews, customer feedback & support. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. contends that Viagogos action is in direct violation of the companys stated policy. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. This field is for validation purposes and should be left unchanged. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Travis Scott performs on stage during Wireless festival in London last year. 2. To be a member of this Site, You must agree to accept the terms in this Agreement. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. We disagree with such restrictions and think they are not beneficial to fans. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. 2.15 viagogo Guarantee. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. But Which? Such notice shall be deemed given one business day after the email is sent. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. 5.2 Violations, Termination and Suspension. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Mtley Cre Concert Tickets. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. 4. Viagogo is a ticket marketplace for concerts, sports and theatre events. Note that this is separate from any Tax viagogo is required to charge on its fees. status of any class action settlement claim. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Tickets may be substituted with comparable or better seat locations without the Buyers approval. How do I change the email address on my account? According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Even after I provide my bank statement to them and their . Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Please add me to the list. You must contact the Privacy Policy | Generally; My event is cancelled or postponed - What do I do? According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. But gave me only option was to relist on their site or go to resceduled date. However, despite the official announcement . You should typically get a refund for the ticket and any fees or service charges within 30 days. My partner has a job where he is required to go away at the last minute. Pretty straightforward, you'd think? I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. To sell tickets, a Seller lists the tickets in the Site database. Required fields are marked *. As well as charged me double the amount. Actions does not process claims and we cannot advise you on the I was promised a refund. Which? 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. 4. All Rights Reserved. 4. The tickets were bought by me as a present for my mother and parents-in-law. 2.9 Seller's Confirmation Obligation. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. 2.9 a) Exception to Sellers Obligation to Confirm. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Viagogo will keep saying they already paid you but they will never show you the proof of payment. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. "If . If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. . Rufus Du Sol Tickets. By using our Site, You agree to accept this Agreement. Read more ts would be ready 48 . You also warrant that you own the tickets.
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