We understand COVID-19 travel restrictions may impact your Airpoints membership. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. See the Elite Airpoints Dollar upgrade chart. This varies and can be quite random. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. I have recently changed my name, how does this affect my Airpoints or Koru membership? Inflight entertainment. Once resolved, call our team to reactivate your account. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. . You can register for email alerts, bringing our best deals to your inbox each morning. The family name used for the original booking. } What should I do? * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. What are the terms and conditions for the grabaseat greenlight deals? With four different Airpoints credit cards, there is a card to suit you. To reset your password, enter your username and email address and click Send. How do Status Points work? If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. To reset your password, submit your username or your email address below. } At the start of each month*, the earn rate tiers, for Westpac . Islands. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Westpac Airpoints credit cards comparison table How can I contact you? Login - Air New Zealand Internet Banking. Username Cancel Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. 3. You can login to grabaseat and change your email preferences at any time. .content.header-bottom { } The price that is displayed was available the last time somebody searched for the city pair combination you entered. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. 5. Is the email and mobile verification process mandatory? What to do if you travel under a different name You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. This may take up to 4 weeks to arrive. Some emails may contain website links that are not safe to open. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. It prevents others from potentially intercepting the communication between your browser and the website's server. .content.header-bottom .usp-content.slick-initialized { Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. A password manager stores all your passwords securely, so you do not need to remember them. } } -->, See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. Our lowest smart saver fares may not be available every day. Just ask "What is my credit balance?" Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. You can use a credit card or debit card for this. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Offer is limited to new applicants only. We'll find out what happened, and credit your Airpoints account if your claim is successful. You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. How often do new deals go on sale? Does this mean I will automatically get all other AirNewZealand email notifications? At least daily and sometimes more than once a day. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. Be among the first to hear about the latest offers from grabaseat. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. Long haul. The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. The Airpoints programme is an individual membership programme with special benefits designed to reward the individual member, however you can pool your Airpoints with family and friends via Shairpoints or your gifting register. Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. If you've not registered yet, you can register for Airpoints online. You can often make changes to your booking online. . Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Air New Zealand Privacy & Security Policy. View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. You must be able to send us evidence of the correct or new name so that we can update it. width: 100%; The airline says one of its Star Alliance partners has been impacted by a security data. Find out what you canspend your AirpointsDollars on. Watching your Airpoints Dollars and Status Points add up is easy with your online account. Your bank will have their own internal processes to manage account fraud. You can find out your username by heading to the sign-in page and clicking 'Forgot your username' torequest a username reminder. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. Here's a simple guide to get back on course and make the most of your rewards. If you have forgotten your username, click here to request it to be emailed to you. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. Please enter username to reset password Username Submit If you believe your credit card is compromised, contact your bank immediately. align-items: center; It may take a little longer than usual to get back to you. Inflight wellbeing. You will need your booking reference and the last name on the booking. And there's plenty of more ways he can help. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. Air New Zealand Login Screen. @media (min-width: 768px) { How do I update my name, account details and date of birth within my Airpoints account or Koru membership? See the applicable Credit Card Conditions of Use for full details. You can also use AirpointsDollars to buy seats from many of our Star Alliance Partners. And there's plenty of more ways he can help. Digital Airpoints cards. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Airpoints enquiries - New Zealand 0800 247 764. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. You can use your Airpoints Dollars to book a flight. } Learn more about multi-factor authentication. For further information, or to apply now, visit Westpac or call 0800 888 111. Phishing is the practice of sending fraudulent messages (typically an email) used to trick people into revealing sensitive information. AirNewZealand lounge passes are not available for purchase. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Image courtesy of airnewzealand.com. display: block; and he will do his best to retrieve it for you. Why are some dates not shown on the low fare finder? You can also purchase a Star Alliance upgrade using AirpointsDollars. Do keep your account and contact details up to date. .content.header-bottom .usp-content { Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. Sometimes email filters inadvertently put emails into the junk box. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. If you have forgotten your username, click here to request it to be emailed to you. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. . If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. , you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. What should I do? Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. Seeterms and conditions. Discover the possibilities for yourself and be rewarded for the things you do every day. You can also used them to pay for rental cars, holidays, wine and Koru membership. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. Some flights with our other airline partners may also earn AirpointsDollars. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. Save time with Air New Zealand and earn Airpoints Dollars Every tier Silver, Gold and Elite offers a specific set of benefits. .content.header-bottom { Visit airnewzealand.co.nz/koru for details. If you change your country of residence from Australia, your AirpointsDollars balance will be converted. Dec 2019 - Aug 20209 months. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. TTY users phone 133 677 then ask for1800 132 476. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. A kitchen's most essential item this skillet is big enough to handle the largest T-bone steak. The relevant month, will be the statement period set out in your monthly statement. Our lowest fares sell out quickly and may not be available on all flights or days. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. You can also sign in to the Air NZ app, which will . See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. display: -webkit-box; We'll then ask you a challenge question to verify your identity. Last Updated: 2021-10-06 11:45:03 Credit cannot be used to make purchases at the Airpoints Store. .content.header-bottom .usp-content { See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Tel: 1800 803 298. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Your details will all be filled in for you. I can't find the low greenlight deals but the counter says they're still available. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. I have recently changed my name, how does this affect my Airpoints membership? *Lending criteria, terms, fees and conditions apply. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Pro-tip: sign in to the website first, for the best Oscar experience. On the ground, you can earn with our hotel and rental car partners. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. $190 spent over $15,000 = 1 Airpoints Dollar 3. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. Onboard your flight. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Calling from overseas: +64 (0)9 357 3000. } Elite and Gold members have the exclusive right to gift rewards to nominated people. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. You can now sign up to receive grabaseat email alerts. What to do if you travel under a different name. Online booking help. You can also purchase a Star Alliance upgrade using AirpointsDollars. 1 Purchases of Airpoints Dollars, gambling chips, money orders, travellers cheques, cash withdrawals, flights purchased directly from Air NZ using your OneSmart card and . What time do greenlight deals go on sale? Can I transfer my AirpointsDollars to another member's account? .content.header-bottom .usp-content > div { Do consider using a password manager to generate and store your passwords. Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. Air New Zealand lounge access required. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. Don't share your credit card information with unknown online requests or websites. These fares are only available online for one day only or until sold out. Earn AirpointsDollars and Status Points with Westpac's range of credit cards. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. Pro-tip: For the best Oscar experience,sign in to the website first. Still got questions? Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. More about spending. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Should you travel under a name that varies from your Airpoints account, the flights will never capture automatically, and will need to be added manually, upon sending original travel documents to our Contact Centre. For members living in Australia, one Australian Airpoints Dollar is equivalent to one Australian Dollar for redemption. Yes, if you purchase your fare on our New Zealand or Australian websites or from our contact centre (service fees apply). As some parts of your account are more vulnerable than the others, additional security checks may be required to keep your account safe. If you use the same email and password combination elsewhere, it's a good idea to check those accounts and update those passwords too. Just ask "What is my credit balance?" Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. I can't remember my Airpoints number, how do I find it? } Please report it to us. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. font-size: 0.9375rem; If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. When do international fares go on sale? Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. Please sign in with your Airpoints details by clicking on the link below. } Thank you for your patience. You can make many changes to your flight details online: All you need is your six character booking reference. If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. Learn more, including what happens if you are having issues entering the passcode. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. font-size: 140% Your card will be suspended, so it can't be used for purchases. Can I use AirpointsDollars to buy prepaid extra bags? Can I purchase additional AirNewZealand lounge Guest Passes? Join for free today. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. Because we know you are looking for great cheap deals, we show you only the dates which have low fares available. Learn about the Airpoints programme. Just because a website starts with https does not mean it's safe. Offers available to new , approved HSBC credit cardholders. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). Will my account be locked if I enter an incorrect passcode? AirNewZealand lounge passes are not available for purchase. } Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. More about earning. height: 40px; Sorry, these alerts are only for customers living in New Zealand. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. sales presentation can be a very "hard. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Lucky for you, we have a few ways to get in touch. Lending criteria, terms and conditions apply. We've made sure that when you become a grabaseat member you automatically become an airnz member, but if you want to join Airpoints you'll need to register here. Update: Some offers mentioned below are no longer available. Airpoints is AirNewZealand's loyalty programme. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. If the name on your Airpoints or Koru account does not match the name on your current passport, please call the AirNewZealand Contact Centre. No. clear: both; Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. You'll see how many AirpointsDollars you can earn when you spend with them. Watching your AirpointsDollars and Status Points add up is easy with your online account. -ms-box-orient: horizontal; The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. To change your account details, please see the FAQ below. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card.
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